Shipping & Returns

Shipping

Processing Time

Orders are processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates

  • Free shipping on orders over $75
  • Standard shipping: $5.99 (3-7 business days)

We currently ship within the United States only. We ship from Draper, Utah via USPS.

Tracking

You'll receive a shipping confirmation email with tracking info once your order ships.

Returns & Exchanges

Our Policy

We want you to love your hat. Because our products are custom-printed to order, we can't accept returns for change of mind. However, we absolutely stand behind our work:

  • Defective or damaged items: Contact us within 14 days of delivery for a free replacement
  • Wrong item received: We'll ship the correct item right away at no charge
  • Print quality issues: If the print is peeling, cracking, or defective, we'll replace it

How to Request a Return

Email us at pitcherperfectdesign@gmail.com with:

  • Your order number
  • A photo of the issue
  • What you'd like us to do (replace, etc.)

We'll get back to you within 24 hours.