Shipping & Returns
Shipping
Processing Time
Orders are processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
- Free shipping on orders over $75
- Standard shipping: $5.99 (3-7 business days)
We currently ship within the United States only. We ship from Draper, Utah via USPS.
Tracking
You'll receive a shipping confirmation email with tracking info once your order ships.
Returns & Exchanges
Our Policy
We want you to love your hat. Because our products are custom-printed to order, we can't accept returns for change of mind. However, we absolutely stand behind our work:
- Defective or damaged items: Contact us within 14 days of delivery for a free replacement
- Wrong item received: We'll ship the correct item right away at no charge
- Print quality issues: If the print is peeling, cracking, or defective, we'll replace it
How to Request a Return
Email us at pitcherperfectdesign@gmail.com with:
- Your order number
- A photo of the issue
- What you'd like us to do (replace, etc.)
We'll get back to you within 24 hours.