FAQ

Frequently Asked Questions

How are your hats made?

Two ways, both built to last. Many of our hats feature premium embroidered designs — crisp flat stitch and bold 3D puff embroidery — that won't crack, peel, or fade. Our patch hats feature premium leatherette patches, heat-pressed onto the cap with an American-made thermal adhesive. All of it rides on structured trucker caps with breathable mesh backs and adjustable snapbacks.

Are the patches real leather?

No — and that's by design. Our patches are premium leatherette, a durable faux leather (no animal leather, ever). It's a layered material: laser engraving burns through the surface color to reveal the contrast layer underneath, which is what gives our engraved patches their crisp, permanent two-tone look. Each patch is heat-pressed onto the hat for a bond that holds up to daily wear.

How do I wash my hat?

Hand wash in cold water with mild soap. Air dry only — don't put your hat in the dryer or washing machine. The brim and structure will thank you.

How long does shipping take?

Most orders ship within 1-3 business days. Standard shipping typically arrives in 3-7 business days depending on your location. We ship from Draper, Utah.

Do you offer free shipping?

Yes! Orders over $60 ship free within the US.

Can I return or exchange my hat?

We want you to love your hat. If something's wrong with your order, reach out within 14 days of delivery and we'll make it right. Since our hats are made to order, we can't accept returns for buyer's remorse — but defective or damaged items are always covered.

Do you do custom orders?

Absolutely. We can create custom designs for events, businesses, teams, or just because. Contact us at hello@pitcherperfecthatco.com for custom inquiries.