Refund policy

Last updated: September 19, 2026

We want you to love your hat. Every Pitcher Perfect Hat Co hat is made to order in Draper, Utah, so please read this policy before you buy.

Change of mind

Because our products are made to order, we can't accept returns or exchanges for change of mind, wrong color choice, or buyer's remorse.

Defective, damaged, or wrong items

We stand behind our work. If there is a problem with your order, contact us within 14 days of delivery and we will make it right:

Defective or damaged items: we'll send a free replacement.
Wrong item received: we'll ship the correct item right away at no charge.
Quality issues: if the embroidery or design is defective, we'll replace it.

If a replacement isn't possible, we'll refund the item to your original payment method. Approved refunds are issued within 10 business days; your bank or card issuer may take additional time to post the credit.

How to request a replacement or refund

Email hello@pitcherperfecthatco.com with your order number, a photo of the issue, and what you'd like us to do (replace, refund, etc.). We reply within 24 hours. Please don't send a hat back without contacting us first; we may not need it returned.

Order changes and cancellations

Need to change or cancel an order? Email us as soon as possible. We can usually help if the order hasn't gone into production, but once a hat has been made or shipped it can't be cancelled.

Lost or delayed packages

If tracking shows no movement for 7 days, or a package is marked delivered but hasn't arrived, email us and we'll work with the carrier to resolve it.